Below is just a sample of the feedback we have received from some of our clients who have already travelled with us and wish to share their experiences. If you would like to send us your testimonial, please email us at: firstname.lastname@example.org We’d love to hear from you!
I want to feedback to you what an amazing job Michelle Hennessey has done in relation to my travel. She is very responsive, couldn’t have been more helpful and has been an absolute pleasure to interact with at all times. When dealing with her, one is left with the feeling that she goes far beyond the call of duty and really wants to be of assistance. I would be delighted if my staff had her attitude and approach. She reflects very well on your organisation.
Firstly, I do apologise for the delay in this email. It is long overdue indeed. When we returned from our holiday, I had walked straight into the Black Friday Madness i work in Retail. Long hours, late nights, 7 day work weeks followed. In all honesty, things really settled toward the back end of January. As humans, we generally quick to complain but should be equally quick to compliment. So I do apologise again for this long over-due email.
My wife and I want to place on record our sincere appreciation and thanks to Michelle for putting together an unforgettable and amazing holiday. Her knowledge, experience, guidance and patience was absolutely unbelievable. She is the epitome of the definition of professionalism. In spite of my many calls to her and requests to change itineraries, she at no point sounded in the least frustrated.
Our holiday had a budget attached to it. I’m sure with your universe of clients, our budget was extremely small. At no point did Michelle treat our booking with any disrespect; disdain or exude an ‘attitude of disregard.’ She was very welcoming in meeting the needs and requirements of the holiday, in line with our budget; but never compromising the quality of airlines or hotels. She was able to fulfil a dream of ours by allow us to travel on the Grand Old Lady – A380 (Air France). Our request for Hindu Meals and Window Seats were also met.
The hotels were incomparable. They were comfortable, well serviced and staffed by professional caring individuals and conveniently located. They had all the luxuries and trappings of modern living. While it is extremely challenging to provide centrally located hotels close to attractions, she ensured that our hotels were always near to a train station – ensuring that the tourist attractions were a mere train ride away (specifically Paris).
The hotel in Paris will forever remain embedded in our memory. Initially, my wife and I assumed that it was the actual hotel. Later did we find out that it was Michelle who had made the stay even more memorable. Due to the fact that we had a flight out of Paris at 23:15, she had arranged a late check out for my wife and I – at no extra charge.
Further, we celebrated my wife’s birthday somewhere over the Adriatic Sea in the Grand Old Lady. We had travelled on her birthday and saw in the new day while travelling. I had asked Michelle if the airline could provide a little cake and a small champagne. She advised that they don’t offer those services; but ensured that my wife’s birthday was celebrated by having the hotel staff give my wife a fruit and chocolate bowl in the morning of our flight. This was a very sweet gesture by Michelle and Travel Dreams indeed. The only snag we experienced was the tour at the Colloseum; which, Michelle had attended to immediately and emailed me back with proper direction. The fault lay largely with the Guide Company who had outsourced the tours. They didn’t share the names of the operators on the ground. The reason I was particularly concerned was that the meeting place for the start of our first tour had over 100 people and like 15 tour operators. I had no idea if the meeting places for other tours had a similar arrangement. So, again, her professionalism was unparalleled.
Michelle, thank you again for being part of our holiday. You had exceeded our expectations in making this bucket list come true. I think all your efforts really did play a significant role. We have referred some family to her; we are uncertain if they translated to a booking, but will continue sending potential holiday makers to Michelle.
As an aside, we have written reviews of our holiday on TripAdvisor and have shared the reviews of the hotels below. Hopefully, this will provide your organisation some valuable, unbiased first hand insight into each hotel. We can assist with questions / public transport guidance etc if you require it for other travelers.
Adhir and Shunai Maharaj
Oh my word Evan …. JUST OH MY WORD …… I will never be able to thank you enough.
We have been so hectic since we have been back, but today we will be posting like crazy about Travel Dreams. Also, could you please send me your Manager’s name and email address please – I want to tell them all about how amazing both you and the company are – you literally made our dreams come true.
Evan, that trip was literally things dreams are made of – you have certainly secured customer’s for life.
We will chat soon, but in the meantime, please send me your manager’s details.
Hi Evan and Travel Dreams team.
Thank you very much for organizing all the details for the most wonderfully unforgettable holiday in Zanzibar. The recommendation of the Sea Cliff Resort was more than we could have ever hoped for. I would not go anywhere else but there. Over all experience in Zanzibar was phenomenal from the warming welcoming to the adventurous tour’s to the sad goodbye. I will definitely be back. I would like to thank: Travel Dreams (Evan) for organizing all the details and putting up with all my sceptical questions. Sea Cliff Resort for making it a wonderful stay from the warm welcome to the sad goodbye(we really felt at home)and a New Year to always treasure. The tours that are offered are highly recommended, especially safari blue, stone town, prison island(huge tortoises) and the spice tour. Safari Blue day that won’t be forgotten(such great hospitality) Zanzibar for your wonderful people and sharing your beautiful piece of paradise with us.
Lastly and the most important thank you of all is to my family. You made every minute of the holiday so special words can’t begin to explain. Love you all so much.
A huge thank you to everyone.
P.S. We need to start the next adventure.
We just wanted to again give a huge thank you to Jessica for organising our honeymoon.
All the bookings exceeded our expectations (even the more bizarre places we chose)and we couldnt have asked for a better holiday.
Jessica was exceptionally helpful, friendly and prompt and is someone I will strongly recommend to anyone looking for any kind of travel arrangements.
Thank you so much for making our honeymoon such an amazing experience
Adam and Lindsay, Travelled 27th October|
I would like to thank you for organizing the most amazing holiday!
From the time when I made initial contact with you, to all the changes in the quotes, right up to the confirmation and payment. You were outstanding at your job! I wish that a lot more people showed as much enthusiasm as you do! We felt looked after from the time we left, to the time we arrived back in South Africa. All the transfers, the ferries and planes, were booked perfectly and we did not even have to look far for our transfers, they were always within a few meters of arriving. The accommodation at all the islands was wonderful. They were so well positioned to where everything was.
We have given your details to a few friends and family members. We will definitely be making use of your services for all our future holidays.
Bronley – Robyn
Now that we have fully recovered from Thailand; just a short note to say our heartfelt “Khawp khun kha” for such a wonderful trip. Zama and I had so much fun. You definitely hooked it up and we will be calling on you for the next one. Thanks a mill, Jacqui & Zama
Dear Jessica and Travel Dreams.
Thank you so much or organizing my dream holiday to Livingstone, Zambia. Everything was perfect. Despite wanting a complicated itinery you accommodated all my needs and everything from my flights, inter hotel transfers and airport transfers ran smoothly.
The Thorntree River Lodge was amazing. The Management and staff are so gracious and helpful. All the meals were wonderful, the view and wildlife took my breath away. My chalet was perfect with an outdoor shower and huge bath. At night I was escorted back to my room because of the roaming elephants and Hippos… Which of course made the holiday even more exciting.
I was able to ride an elephant through the Zambezi River as well as two other activities which were included in the package, along with three meals and local drinks.
I then moved to the Zambezi Sun to wonder around the falls for two days and again everything was amazing. I cannot wait to choose my next holiday with Travel Dreams.
Thank you for helping me have the most amazing holiday Jessica.
I would just like to express our great appreciation to “Travel Dreams”. We had
THE MOST AMAZING holiday of a life time. The venue was absolutely beautiful. The staff professional and extremely friendly. We loved every single second of our wonderful holiday.
Thank you so much for all the arrangements and bookings. We were met at the Phuket Airport by Ying from Tour East and she gave us so many tips on places of interest and of course SHOPPING. At the end of our stay, we were collected on time and the booking process was all confirmed for us.
PLEASE, could you keep us updated on future specials that you will be having. We want to go back in May 2013.
Hi Jessica, Just wanted to thank you for the trip we had to Phuket. Everything was organised exceptionally. We had no hick-ups what so ever. We will definitely go back in the future and will contact you again.
Will also mention your name to friends and family. It was a pleasure to deal with Travel Dreams and Tour East. THANKS!!!!
Ian van der Westhuizen
Hello 🙂 How are you?
We had an AMAZING time thank you. I was going to send you an email giving you some feedback. Your choice on hotels were perfect.
The whole entire process with the vouchers etc was spot on – and easy to manage. All in All it was a once in a lifetime amazing experience, that we will cherish forever. Thank you so much for chopping and changing our arrangement so much before we left.
Our next holiday we will look at – towards December – will probably be in Mauritius/Zanzibar or Bali – so will definitely keep in contact for you to assist us again.
Thanks again for everything, and take care.
Theresa & Jurgens
Thank you very much for booking us a dream holiday in Phuket.
The Blue Marine hotel was excellent the rooms, staff and food was five star, the services they render their guests are absolutely fantastic.
The Phi Phi Island trip was like being in heaven. I would suggest the Phi Phi Natural resort to everybody. The rooms are absolutely fantastic, the food they cater for all countries and it was to like eating at home. The staff treat you like family.
An awsome holiday. Thank you Special Travel you are the best.
Joey and Johan Van Emmenes
I would like to congrat’s Evan Tiffloen, for his patient and excellent service he has given us the last few months. Evan has managed to transfer us to another hotel due to the bad recommendations I have heard from our previous hotel we booked. He has done all the bookings and been friendly and helpful. It is people like this, that makes traveling and going through a travel agent so much easier and convenient. I have recommended my friends and family to contact Evan for any traveling arrangements.
We haven’t left as yet for our trip, but thank you Evan for making our first outside South African trip so much easier and I am sure we have made the right choice.
Well done for being a great agent
Jessica, Just a note to thank you for all you did in arranging our trip to the Kruger. The flight and car hire you organised worked perfectly and the accommodation at Sefapane Lodge was outstanding.
The safaris organised by you and the lodge were superb. I shall use your services again and will recommend you to my friends, Thanks again.
Thank you, we really had a fantastic time and still have memories of Phuket and wish we could go back soon.
Thank you for the outstanding service that we experienced from you and hoping we will be able to use your services again in the future.
Just wanted to take a minute to once again say thanks for planning our trip we had a great time and will make use of you when planning our next trip!
Thanks to Tour East during our stay in Thailand as well!
Bennie & Karen Booysen
We would like to take this opportunity to thank you for everything that you had done to make our honeymoon special. Everything went according to plan with no major hiccups. The hotel gave us an upgraded room with welcome gifts.
The hotel was awesome and the view was amazing. I will always consider you guys for any travel that we plan on making in future.
Thanks to Travel Dreams especially Jessica for the effort put in to make our honeymoon special.
Ridwan and Raeesa
We would like to thank you for the most wonderful holiday. The hotels were good, the picks ups were always on time, the people were nice and the weather great. We enjoyed some really good tours both in Bangkok and Phuket and saw some amazing things. Basically it was perfect in every way.
Thank you once again for a great job done and yes we would gladly recommend you to any one going on holiday.
Trevor & Jen Frost
I would like to thank you for your efficient organising of our recent holiday to Phuket and Dubai. With everything to our satisfaction, made the holiday and birthday celebrations even more memorable.
Thanks for always returning my calls and addressing my many queries and requests. It was also very good of you to call me when we returned to check how was our trip.
The accommodation at both places was excellent. Upon our arrival in Dubai and Phuket, there were drivers waiting for us. We felt very comfortable at Sunset Beach Resort, where the accommodation was excellent, food good and staff very friendly. The same for Golden Sands Hotel in Dubai. I will definitely book my next holiday with you, if you promise to get me the best deal. But I shall most definitely recommend friends and family to book with you and Travel Dreams. Please stay in touch and let me know if you have any great offers.
Thank you so much Monique, you have been more than fantastic and patient. Dealing with a person who is over the Border can be a stress but you made it happen! i just need to get My Harare JNB tickets now and i will be sorted, we have a Flight that leaves at 6am so i will be in time for Check in for the Mauritius Flight.
will await the Vouchers, will those include the Etickets and all?
Isheanesu Happy Client
Thank you! Our holiday was amazing, big thanks to Evan who organized our flights and hotels. I was just waiting for the Miami Beach hangover to subside before I give a loud thumbs up on your website for the great job that Evan did. My friends and I had a blast. We’re definitely contacting your office for our next trip…wherever that is, we are yet to decide where to venture next.